Brightway Engineering
Messaging Terms and Conditions
Effective Date: 10/07/2026
These terms govern Brightway Customer Messaging, including SMS and, where available, related WhatsApp communications.
1. Program Description
Brightway Customer Messaging provides customer service communications about construction services, requested estimates, appointments, and ongoing projects. With your consent, messages may include appointment confirmations, reminders, requested project updates, and related follow-ups. This program does not send promotional or marketing messages.
2. Consent and Enrollment
You may initiate contact by texting the business number shown with our SMS invitation on the website. We send an automated request asking you to reply YES to agree to customer service SMS. After you confirm, we send an enrollment acknowledgment before continuing customer service messaging.
The invitation and consent request identify Brightway, describe the messages, disclose variable frequency and possible charges, and provide STOP and HELP instructions and links to these terms and our Privacy Policy.
Consent is not a condition of purchasing services. Providing a telephone number, initiating an inquiry, or accepting these terms does not by itself enroll you. New message categories require separate consent.
3. Message Frequency and Charges
Message frequency varies. Message and data rates may apply. Contact your mobile carrier for plan details. Carriers are not liable for delayed or undelivered messages. Delivery and response times are not guaranteed.
4. SMS Opt-Out and Re-Enrollment
Reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to opt out. You may receive one confirmation; after that, no further program SMS will be sent unless you consent again.
START or UNSTOP may be used to request re-enrollment after reviewing the current SMS invitation and terms. YES confirms enrollment when sent in response to our consent request. A confirmation will acknowledge renewed consent.
5. Help and Contact
Reply HELP for assistance, or contact Brightway at office@brightwayengineering.com, office telephone (305) 748-1059, or SMS / WhatsApp (when enabled) (786) 460-3020. Website: https://brightwayengineering.com
6. Wali and Automated Assistance
Where available, responses may come from Wali, Brightway's virtual assistant, or a Brightway team member. Automated responses may contain errors or outdated information. You may request human assistance to confirm important details.
Messages do not amend a signed contract, authorize additional work, or constitute binding approval of pricing, scheduling, or project changes. Those matters remain subject to Brightway's approval and documentation procedures.
7. Project Access and Appropriate Use
We may verify your identity and authorization before sharing project information. Knowing a project name or address alone does not establish authorization.
Do not send passwords, Social Security numbers, payment card details, or other sensitive information. Messaging is not monitored as an emergency service. In an emergency, call 911.
8. WhatsApp Communications
Where available, WhatsApp may be used for related customer service communications under a separate channel-specific consent process. SMS enrollment does not automatically authorize WhatsApp messages. You may ask us to stop WhatsApp messaging or use the platform's blocking controls. WhatsApp's applicable terms also govern use of its platform.
9. Privacy
Our Privacy Policy is available at: https://brightwayengineering.com/privacy
We do not sell or share mobile information, SMS opt-in data, or consent with third parties or affiliates for marketing or promotional purposes. Necessary service providers may process information solely to deliver and administer our services on our behalf.
10. Changes
We may update these terms as the service changes. Updated terms will be posted with a revised effective date. Changes to these terms do not constitute consent to new message categories.